How long do I have to return an order?AshYou must let us know in writing within 14 days of receiving the goods that they want to return them. You then have another 14 days to return the goods once we have been told.
Frequently Asked Questions
The colour of my Pointfix does not match the label/website images?AshWe always try to keep the colours as close to possible to the photos on the website and on all printed labels but unfortunately most digital displays will always have different colours and brightness levels and the labels provided to us from printers vary from batch to batch. We can post a sample card for a small fee.
What happens if I am not at home when the driver comes?AshThe driver will leave a card with contact information including local depot phone number and your tracking number where you can re-arrange delivery. This information should also come through to email provided when placing your order.
What is the maximum depth I can apply Pointfix?AshThere is no maximum limit to how thick you can apply Pointfix.
When applying Pointfix over a number of days will the colour match?AshYes, providing you use an exact 50/50 mixing ratio, the colour will be constant when using the same batch.
Will the colour of Pointfix run during application if it’s raining?AshNo, as the colour is encapsulated in the resin.