Frequently Asked Questions

You must let us know in writing within 14 days of receiving the goods that they want to return them. You then have another 14 days to return the goods once we have been told.
We always try to keep the colours as close to possible to the photos on the website and on all printed labels but unfortunately most digital displays will always have different colours and brightness levels and the labels provided to us from printers vary from batch to batch. We can post a sample card for a small fee.
The driver will leave a card with contact information including local depot phone number and your tracking number where you can re-arrange delivery. This information should also come through to email provided when placing your order.
There is no maximum limit to how thick you can apply Pointfix.
Yes, providing you use an exact 50/50 mixing ratio, the colour will be constant when using the same batch.
No, as the colour is encapsulated in the resin.