Frequently Asked Questions


No, any excess water can be poured out prior to application
Yes, this product will cure in wet conditions.
Yes, just ensure the step is thoroughly cleaned prior to application.
Unfortunately we require a signature from the address as proof of delivery.
Yes, you can use your own colour pigment by adding to the mix before adding the water. We recommend using Cementone pigments.
Yes we can leave it with a neighbour if you give us instructions when placing your order. (Does not apply to pallet orders)
Under "my account" you can see the status of your order. You should also receive an email when your order has been despatched along with a tracking number.
Shelf life of 24 months and 12 months when opened, providing bags are sealed (roll/fold then opened ends of both bags tape them down and put the lid back on the bucket)
Once returned to us we will aim to refund you within 7 working days. Please note using a credit or debit card may take up to five additional days to show on your credit/bank statement but typically appears in 24-48 hours depending on your bank
Unfortunately due to Pointfix being made up of over 90% natural sand there will always be colour variations from batch to batch. We recommend double checking the quantity you require before placing an order.