Ash2019-06-18T10:14:17+01:00No, any excess water can be poured out prior to application
Can I apply Pointfix to wet slabs?
Ash2019-06-18T10:20:54+01:00Yes, this product will cure in wet conditions.
Can I use Pointfix to repair a concrete step?
Ash2019-06-18T10:21:38+01:00Yes, just ensure the step is thoroughly cleaned prior to application.
Can you leave my parcel in a safe place?
Ash2019-06-18T10:20:04+01:00Unfortunately we require a signature from the address as proof of delivery.
Can I add my own colour pigment to Pointfix?
Ash2019-06-18T15:14:51+01:00Yes, you can use your own colour pigment by adding to the mix before adding the water. We recommend using Cementone pigments.
Can you leave my order with a nighbour?
Ash2019-06-21T13:26:50+01:00Yes we can leave it with a neighbour if you give us instructions when placing your order. (Does not apply to pallet orders)
How can I track my order?
Ash2019-06-18T10:25:48+01:00Under "my account" you can see the status of your order. You should also receive an email when your order has been despatched along with a tracking number.
How long can I store Pointfix?
Ash2020-10-09T09:44:37+01:00Shelf life of 24 months and 12 months when opened, providing bags are sealed (roll/fold then opened ends of both bags tape them down and put the lid back on the bucket)
How long will it take receive my refund?
Ash2019-06-21T13:42:40+01:00Once returned to us we will aim to refund you within 7 working days. Please note using a credit or debit card may take up to five additional days to show on your credit/bank statement but typically appears in 24-48 hours depending on your bank
My new order of Pointfix is a slightly different colour to my last?
Ash2019-06-21T13:45:35+01:00Unfortunately due to Pointfix being made up of over 90% natural sand there will always be colour variations from batch to batch. We recommend double checking the quantity you require before placing an order.