FAQs

Frequently Asked Questions


No, any excess water can be poured out prior to application
Yes, this product will cure in wet conditions.
Yes, just ensure the step is thoroughly cleaned prior to application.
Unfortunately we require a signature from the address as proof of delivery.
Yes, you can use your own colour pigment by adding to the mix before adding the water. We recommend using Cementone pigments.
Yes we can leave it with a neighbour if you give us instructions when placing your order. (Does not apply to pallet orders)
Under "my account" you can see the status of your order. You should also receive an email when your order has been despatched along with a tracking number.
Once returned to us we will aim to refund you within 7 working days. Please note using a credit or debit card may take up to five additional days to show on your credit/bank statement but typically appears in 24-48 hours depending on your bank
Unfortunately due to Pointfix being made up of over 90% natural sand there will always be colour variations from batch to batch. We recommend double checking the quantity you require before placing an order.
You must let us know in writing within 14 days of receiving the goods that they want to return them. You then have another 14 days to return the goods once we have been told.